STORE POLICIES – THE SMILE BOUTIQUE
1. Company Overview

The Smile Boutique is a specialist provider of clinically formulated skincare, offering a curated selection of advanced products, including the Obagi range.

Our ethos is rooted in clinical integrity, product authenticity, and delivering results-driven skincare aligned with professional standards.

2. Product Authenticity and Clinical Standards

We guarantee that all products supplied are authentic and sourced through authorised, reputable distribution channels.

Our portfolio includes professional-grade formulations designed to support skin health and transformation when used appropriately.

3. Prescription-Only and Regulated Products (Important)

Certain products within the Obagi range may contain active pharmaceutical ingredients (such as tretinoin) and are classified as Prescription-Only Medicines (POMs) under UK law.

In accordance with the Medicines and Healthcare products Regulatory Agency (MHRA) regulations:

Prescription-strength products must not be supplied without a valid prescription issued by a qualified and licensed medical practitioner
The Smile Boutique does not dispense or supply prescription-only products without appropriate clinical authorisation
Where applicable, customers may be required to complete a medical consultation with a registered prescriber prior to fulfilment
We reserve the right to refuse or cancel any order where regulatory requirements are not met

By placing an order, you confirm that you understand and agree to comply with these legal requirements.

4. Clinical Responsibility Disclaimer

Advanced skincare products require informed and responsible use.

By purchasing from The Smile Boutique, you acknowledge that:

You are responsible for ensuring products are suitable for your individual skin type and condition
You will follow all usage instructions carefully
You will seek professional medical advice where necessary, particularly when using active or prescription-strength formulations

We strongly recommend patch testing prior to use.

5. Ordering and Payment

All orders are subject to acceptance, availability, and, where applicable, clinical approval.

Payment must be made in full at the time of purchase
Confirmation will be issued upon successful transaction
Orders involving regulated products may be subject to additional verification steps

We reserve the right to decline any order at our discretion, particularly where compliance or safety concerns arise.

6. Delivery Policy

Orders are processed within 1–3 working days, excluding weekends and public holidays in Scotland.

Delivery timeframes are indicative and may vary. Tracking details will be provided where available.

The Smile Boutique accepts no liability for delays outside of our control, including courier or regulatory delays.

7. Returns and Consumer Rights

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

You have the right to cancel your order within 14 days of receipt
Returned goods must be unopened, unused, and in original sealed packaging

Due to the clinical and hygienic nature of our products, we cannot accept returns of opened items unless faulty.

Refunds are processed within 5–10 working days following inspection.

8. Faulty or Incorrect Goods

Under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described.

Any issues must be reported within 48 hours of delivery, accompanied by photographic evidence. Appropriate remedies will be provided in line with statutory obligations.

9. Pricing and Availability

All prices are stated in GBP (£) and include VAT where applicable.

We reserve the right to amend pricing, withdraw products, or limit purchase quantities without prior notice.