Cancellation Policy 

If a cancellation is necessary, we require that you please call at least 48 hours in advance on 0141 280 2193 or email info@smileglasgow.com

We will happily re-arrange appointments if we are given more than 48 hours notice.

A cancellation is considered late when the appointment is cancelled less than 48 hours prior to the scheduled appointment time. For appointments cancelled with less than 48 hours notice will incur a charge of £2 per minute. Cancellation fees will be deducted from any deposits or prepayments made. If the cancellation fee exceeds the deposit, the remaining balance will be charged to your payment method on file.

We understand that unforeseen circumstances may arise, and we strive to accommodate our clients as much as possible although under no circumstances will the cancellation fee be waived.
However, missed appointments impact our ability to serve other clients and manage schedules effectively.

Clients who repeatedly cancel or reschedule appointments with insufficient notice may be required to prepay for future appointments in full or may lose the ability to book long appointments.

Cancellation Policy for Appointments Lasting Two Hours or More

Due to the extended time reserved for appointments lasting two hours or more, if you cancel or reschedule your appointment with less than 48 hours in advance, a cancellation fee of 50% of the total service cost will be charged.

Failure to attend an appointment without prior notice will incur a charge of 100% of the total service cost.

Our goal is to provide quality health care to all our patients in a timely manner. Thank you for your understanding.

Kind Regards,

The Smile Boutique.